Professional info
I'm Native Spanish speaker; took 20+ advanced collegiate courses to perfect Spanish writing and reading skills. Community leader offers over six years of experience leveraging superior interpersonal and organizational skills to serve diverse populations. Culturally competent in serving women and Hispanic community. University of Florida alumna. B.A. in Spanish with minors in Women’s Studies & African Studies. Board experience. Studied in Europe. Skilled in Microsoft Word, Excel, PowerPoint, Outlook, Publisher; Mac OSX Windows XP. Experienced in managing websites, photography and videography.
Work experience
- Responsible for developing and implementing the private practice mission and strategic vision
- Recommends, develops, implements improvements for the practice
- Establishes and secures approval and overseas clinic operating policies and procedures
- Participates and coordinates physician recruitment
- Oversees efforts for recruitment, development, and performance evaluation of employees
- Oversees and manages the billing and collection processes/department
-
Enhances operational effectiveness, emphasizing cost containment without jeopardizing important innovation or quality of
care -
Ensures clinic compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies;
continually monitors operations, programs, physical properties; initiates appropriate changes -
Encourages community education by initiation participation in health fairs and events to promote awareness; responsible
for managing the overall marketing activities of the practice - Represents the clinic in its relationships with other health organizations, government agencies, and third party payers
-
Manages all practice managed care relationships, including monitoring of related reimbursement, negotiation with third
party payers, provider credentialing, and maintenance of contracts -
Serves as liaison and channel of communication between the hospitals, health plans, insurance companies and regulatory
bodies -
Resolves any medical-administrative problems and keeps lines of communication open with staff to ensure high employee
morale and a professional, healthful clinic atmosphere -
Maintains professional affiliations and enhances professional development to keep current in the latest health care trends
and developments -
​Currently conference coordinator assistant for International Alliance for Invitational Education (IAIE) World Conference 2013
o Transportation and hotel accommodation with all types of vendors and hospitality organizations
o Creating and organizing itineraries for event
o Developing, maintaining and strengthening partnerships with clients and board members - Managed clients online billing, online transaction, and verified 20+ insurance companies on a weekly basis
Charles English, Ph.D. & Associates - Orlando, FL
Office Administrator ​ 2012 - present​
Languages
English
Spanish
Skills
Mac OSX
Windowns XP
Microsoft Word
Excel, PowerPoint, Outlook
2010 - present
2010 - present
Workforce of Central Florida - Orlando, FL
Re-Employment Connection Program - Charles English, Ph.D. & Associates
Administrative Assistant Intern (6 Months) ​ ​2011 - 2012
- Repeatedly recognized for going above and beyond and completing tasks ahead of schedule
- Saved time and reduced workload for clinical director and manager through superior secretarial support
- Schedule appointments, managed patients charts, and recorded attendance
- Maintained calendars and managed staff database
- Created PowerPoint’s, proposals, brochures, charts, website, and templates
- Researched educational concepts and theories
- Conference coordinator assistant for International Alliance for Invitational Education (IAIE) World Conference 2013
o Transportation and hotel accommodation with all types of vendors and hospitality organizations
o Creating and organizing itineraries for event
o Developing, maintaining and strengthening partnerships with clients and board members
- Updated facility listserv and profile
- Managed clients online billing, online transaction, and verified 20+ insurance companies on a weekly basis
-
Certified drug & alcohol screening and DNA collector; collect specimen for Quest, LabCorb and multiple companies for drug
testing
- Repeatedly recognized for completing tasks ahead of schedule
-
Saved time and reduced workload for department manager, director and 10 professors through superior secretarial
support - Known as go-to solution-finder for faculty and students
-
Scheduled faculty appointments, managed scholarship applications, and processed hundreds of student/teacher
evaluations - Updated department’s five listervs
- Maintained calendars, managed faculty database and authored related reports
- Fielded 20+ phone calls per day; collected and distributed mail, ran errands, copied materials, etc.
- Updated center website regularly through content management system
UF Center of Women's Studies & Gender Research - Gainesville, FL
​Office Assistant  2007 - 2010
First Aid & CPR Certified
Drug & Alcohol Screening
Specimen Collector for Quest, LabCorb and multiple companies for drug testing
Bachelor of Arts in Spanish
Minor in Women’s Studies
Minor in African Studies
University of Florida, Gainesville, FL
Fall 2010
Financed education through merit-based scholarships and grants​

UF in Seville Study Abroad Program
Universidad Internacional Menendez Pelayo
Summer 2010
One of 30 scholars selected by a faculty panel; earned a scholarship to fund the opportunity​
Education
Certifications